Privacy policy

Last Updated On: March 25, 2026

Japan Engines Direct (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our customers. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or purchase our products.

By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following categories of information to process orders and provide customer service:

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address

b. Payment Information

Processed securely through third-party payment gateways such as:

  • All major credit cards
  • PayPal
  • ACH

Japan Engines Direct does not store full credit card details on our servers.

c. Order Information

  • Product details
  • Purchase history
  • Transaction records

d. Website Data

We may collect non-personal data, including:

  • Browser type
  • Device type
  • IP address
  • Pages visited
  • Cookies for site functionality and cart storage

2. How We Use Your Information

Your information is used only for legitimate business purposes, including:

  • Processing and fulfilling orders
  • Communicating order updates or support details
  • Providing warranty and RMA assistance
  • Improving customer service and website performance
  • Fraud detection and prevention
  • Compliance with legal requirements

We do not sell or rent customer information to third parties.

3. Sharing Your Information

We may share information only with the following parties:

  • Trusted service providers such as payment processors, freight carriers, and email platforms
  • Legal authorities, if required by law
  • Shipping partners to deliver your order

All partners are required to handle your information securely.

4. Data Security

We implement administrative and technical safeguards to protect your data. This includes:

  • Encrypted checkout
  • Secure payment gateways
  • Controlled access to sensitive information

However, no online transmission is 100% secure. By using our site, you acknowledge this risk.

5. Cookies & Tracking Technologies

Cookies help us:

  • Maintain your shopping cart
  • Customize user experience
  • Analyze website performance

You may disable cookies in your browser settings, but some features may not function properly.

6. Your Rights

Customers may:

  • Request corrections to personal information
  • Request deletion of stored information (where legally permitted)
  • Opt-out of promotional communications

To request any of the above, contact us at: info@japanenginesdirect.com 

7. Data Retention

We retain personal information only as long as necessary to:

  • Process orders
  • Maintain records for tax and legal obligations
  • Provide warranty and support services

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites.

9. Policy Updates

We may update this Privacy Policy at any time. Changes will be reflected on this page with an updated revision date.

10. Contact Us

For questions regarding this Privacy Policy, contact us at: info@japanenginesdirect.com